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STORE POLICY
100% Satisfaction Guaranteed
We stand behind our Winexpert product 100%, and the entire Winexpert organization is behind us - and you. We're confident you'll love your wine. If you are not 100% satisfied with the Winexpert wine you make, we will replace your wine with a wine kit of equal or lesser value.
We simply ask that you do the following things:
1) Save the code numbers on the box top
They peel off so it's a good idea to stick the label to your kit's instructions.
2) Follow your wine kit's instructions
Different manufacturers have different instructions so you must follow the instructions that come with the kit you purchase.
3) Let your wine age at least 30 days in the bottle
Your wine needs some time to recover from 'bottle shock' and of course have a chance to mature a little bit.
4) Bring in two bottles of your wine
Our staff will use one bottle to sample the wine and see if they can identify any problems that can be avoided in the future. The second bottle is sent to the manufacturer for further analysis in their lab (if necessary).
We reserve the right to ask for the wine back. With this in mind we ask that you have at least 24 bottles (of the original 30) if you would like a replacement kit. We will also replace your corks and labels (if applicable).
Sorry - but we are unable to replace wine that has been discarded before you contact us.
Provincial and Federal laws require the following steps...
Customers
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must be 19 years of age in order to produce or package product.
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must take ownership of the product when it is produced.
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must be present to mix their own ingredients and begin the fermentation process.
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must return to package their own product.
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cannot trade product within the facility.
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who are listed on the invoice, can sample up to 170ml of their own product.
Operators
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cannot make product for customers.
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cannot supply samples of products.
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cannot package, cork, cap or label a customer's product.
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cannot store packaged product on site.
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cannot offer incentive programs which promote immoderate consumption.
Payment Methods
